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MiContact Center Business: IVR Ports

Welcome back to the IVR Video Series. It’s me Donna, one of the technical trainers here at Mitel. If you haven’t seen the first video in this series, please click on this link. For this week’s video installment, we are going to learn about Ports. IVR makes use of ports to handle calls. They allow administrators to configure workflows that make intelligent decisions on where calls are routed. Therefore, when setting up your IVR system, you must start with first creating and configuring ports. To configure IVR Routing with MiContact Center Business, you will need administrator access to YourSite Explorer. To learn more, please visit us at http://www.mitel.com/ Go to Services and Support / Training